FAQ
Please see below for answers to common questions from customers
Shipping & Returns
How long does shipping usually take?
Shipping times can vary widely depending on the shipping method and the distance between the sender and recipient. It can range from a week to two weeks for arrival.
How can I track my shipment?
You can track your shipment by using the provided tracking number sent via email once your order ships.
What is the difference between standard and expedited shipping?
Standard shipping is the regular, often slower shipping option, while expedited shipping is a faster option for quicker delivery. Expedited shipping usually comes at a higher cost.
What is your return policy?
We exclusively offer exchanges - no refunds or returns. If you ordered the wrong size and need to exchange, please reach out to our customer service team within 30 days of your purchase and we will be happy to assist you. contact: hello@highready.co
What if my item arrived damaged or different than ordered?
If you received the wrong item, or an item that was damaged upon delivery, please reach out to our customer service team and we will be happy to assist you.
Product Care
How should I care for my new clothing items?
To care for your clothing items, always check the care label or instructions on the garment. In general, most clothing can be machine-washed in cold water with like colors, but specific care recommendations may vary.
How do I prevent clothes from shrinking?
To prevent clothes from shrinking, wash them in cold water, avoid using high heat settings in the dryer, and consider air-drying or laying the items flat to dry.
Company
How can I stay informed about your latest collections and news?
You can stay informed about our latest collections, news, and updates by subscribing to our newsletter and following us on instagram.
How can I get in touch?
Still have questions? We're happy to help! Please email us at hello@highready.co